Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. In order to adequately manage and control these cis, the sacm process is supported by a configuration management database cmdb capable of holding information on all cis, including. Service asset and configuration management it process wiki. Industry standards, including those issued by the government accounting. Dec 19, 2016 configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell. For the specific itil process, see configuration management itsm. Dec 16, 2015 a short introduction to the itil configuration management process. Explaining configuration item ci, cmdb, cms and dml. The cm process involves the use of a configuration management plan cmp, which is often used as a vehicle to create, implement and document configuration changes. This process addresses those assets you use to deliver it services. Team leader of the function configuration management team.
What is configuration management and how does it work. Introduction to itil service asset and configuration. Responsible for the execution of the process directly perform or delegate responsibilities. In this context, it is very important to remember that all cis are service assets. The change management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change related incidents on service quality. In itil, service asset and configuration management, or sacm, is about. Configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell. Configuration management within the itil framework. May 21, 2018 introduction to itil service asset and configuration management may 21, 2018 2209 in itil, the service asset and configuration management sacm is about the appropriate planning and management the characteristics and relationships of the individual components of it services such as servers and software. Introduction to configuration management bmc blogs. The configuration management process seeks to identify and track individual. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3.
The primary goal of itil configuration management is to identify, maintain, and verify information on it assets and configurations in the enterprise. The primary goal of itil configuration management is to identify, maintain, and. The dml typically consists of one or more software filestorage areas, as well as. Finds answers to itil frequently asked questions itil faq. Cfm stores uptodate information about configuration items cis in a configuration management database cmdb. Configuration management cfm, one of the components in the itil service support area, exists to identify, maintain, and verify information on it assets and configurations in the enterprise. Service desk is an awardwinning saasbased, itilready service management solution.
Using itil verified software builds a strong connection between business needs and the processes necessary to deliver business services. Mar 11, 2019 service configuration management itil 4. Wthout it, the effectiveness of the rest of your processes will be in serious jeopardy. Good leaders in the tech space will want to know what it takes to implement it. Attributes of cis are recorded in the configuration management database cmdb. The information about infrastructure and services necessary for the it. Examples are name, location, version number, and cost. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2. Itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an it service in itil, configuration items cis are those service assets which are configurable and can be managed through change management. Cis are simply your it infrastructure components, i. The information about infrastructure and services necessary for the it service management is made available by configuration management. The program manager pm is responsible configuration management cm on their project or program.
A configuration management system is basically just a set of tools like databases, files. Service configuration management itil 4 processsymphony. Configuration management refers to the process responsible for maintaining information about cis where a configuration item is any component that needs to be managed to deliver an it service, including it services, hardware, software, buildings, people, and formal documentation such as process documentation and slas required to deliver an it service, including their. The configuration management process ensures that selected components of a complete it service, system, or product the configuration item are identified, baselined, and maintained and that changes to them are controlled. Central to the configuration management process is the cmdb configuration management database used.
The it infrastructure library itil is an integrated, processbased framework for managing it services. Itil offers a framework of structured, scalable, best practices and processes that. Changes are documented and the updated status of the information is regularly checked. What is configuration management, how do you evaluate whether its worth.
Itil configuration management itil service management software. The configuration management process is a framework for setting a baseline for configuration items and adopting change management procedures. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Aris and ids scheer are registered trademarks of software ag. For configuration management to work, the process is the same if you. Wthout it, the effectiveness of the rest of your processes will be in. What configuration management is and where it originated from. It ensures that the information stored in the cms is complete and the modification was done by authorized personnel only. Central to the configuration management process is the cmdb configuration management database used by core processes like. Using itilverified software builds a strong connection between business needs and the processes necessary to deliver business services.
This article is about the broad systems engineering process. Change management and configuration management are core practices at the heart of itil and isoiec 20000, the auditing standard that is aligned with itil. This information includes details of how the assets have been. Software configuration management in software engineering. Configuration management a piece of information about a configuration item. Itil best practices itil service management web help desk. Itil configuration management manages the identification, recording, and reporting of it infrastructure components, including their versions, constituent components and relationships.
Itil service asset and configuration management itil. It is one of the areas that comprise itil service support. Service transition service asset and configuration management. Configuration management mof, itil, and service manager.
Configuration management it process wiki the itil wiki. Service asset and configuration management roles and. It provides guidance for creating and operating a service desk that provides efficient communication between the user community and the it provider. The document describes configuration management as the process. Servicepro itil configuration management definition of itil configuration management computer hardware and software configuration and asset management is the process of creating and maintaining an uptodate record of all infrastructure components, including related documentation, with a view to maintaining the highest level of. Introduction to itil service asset and configuration management may 21, 2018 2209 in itil, the service asset and configuration management sacm is about the appropriate planning and management the characteristics and relationships of the individual components of it services such as servers and software. A configuration management process and its supporting repository, cmdb or cms, face the challenge of overlapping and contradicting data from sources across the enterprise. One commonly asked question about itil is the difference between change management and configuration management. The essential guide to the configuration management database. Special configuration management software is available, such as bmc software s atrium and hewlett packard enterprises universal configuration management database. A short introduction to the itil configuration management process. These are the itil configuration management subprocesses and their process objectives.
It is not the same as asset management which is a recognised accountancy process that includes depreciation accounting. Sep 12, 2019 configuration management is an increasingly important foundation for a successful tech platform. Many organizations or groups who develop software consider themselves outside the scope of itil, considering it something that is only relevant to it operations and support groups. Configuration management is an increasingly important foundation for a successful tech platform. In other words, sacm is a combination of two important processes. Configuration management is one of the operational processes identified in the it infrastructure library itil service management framework, although an enterprise need not adopt the itil framework to perform configuration management. Itil change management process includes different steps that capture every detail about a change request for future tracking. Technical data that describes the cis capabilities which include software. Configuration management according to itil v3 introduces the configuration management system cms as a logical data model, encompassing several configuration management databases cmdb.
See continual process improvement management for a detailed description of these activities. Cm is the application of sound program practices to establish and maintain consistency of a products or systems attributes with its requirements and evolving technical baseline over its life. The document describes configuration management as the process responsible for managing services and assets to support the other service management processes. The cm process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such. Special configuration management software is available, such as bmc. Configuration management within the itil framework micro focus. Well start with configuration management system or cms. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the cis that support them, is available when and. Itil processes, people, process, technology itsm tools and project management related to it service management itsm. The primary objective of itil service asset and configuration management process itil sacm is to identify, document and administrate all the configuration items cis required for delivering it services, including their relationships and dependencies. That includes buildings, services, software, documentation, users, as well as. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all.
Mar 09, 2020 itil defines service asset and configuration management sacm as. Highly impacted service value systemsvs activities obtainbuild. The activities and process objectives of itil configuration management are. Itil asset and configuration management bmc software. This guide provides a general overview of itil service transition concepts and how the now platform can enable these processes. Software configuration management scm process and procedure. Introduction to itil service asset and configuration management.
Configuration management is referred to as service asset and configuration management in itil v3. Powerful, simple and affordable help desk software that can get the job done. Itil defines service asset and configuration management sacm as. Cherwell service management is a powerful itsm service desk solution that enables you to automate and optimize itil processes and embrace continual service improvement. Configuration management is an information technology infrastructure library itil it service management itsm process to man age and control the baselines and configurations of an organizations enterprise hardware, software, and applicable documentation. Feb 27, 2019 configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements.
Comprehensive outofthebox itil process support and best practices. A full itil suite incident, problem, change, release paired with customizable automation. These processes ensure that the change is validated and tested before it moves to deployment. It is based on the information technology infrastructure technology library itil and adapted to address vuits specific requirements. The service asset and configuration management process ensures the integrity of the it infrastructure by the tracking, recording and reporting on configuration items. Configuration management is addressed in itils service transition publication. This sub process is initiated whenever there is an. It involves interaction among government and contractor program functions such as systems. What is configuration management and a cmdb youtube. Itil change management change management process flow. Configuration management process manager configuration manager manager of the entire process, responsible en for its effectiveness and efficiency.
You seem to looking for release management software and its process, which is also well known as itil release management or in broad terms it is known as configuration management. To define and maintain the underlying structure of the cms the configuration model, so that it is able to hold all information on configuration items cis. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements, design, and. If you are already familiar with itil, go ahead and skip the next section. Service transition service asset and configuration. With this, updated and historical information as to the. Itil v2 see also service asset and configuration management itil v3. When these services and needs are aligned, customer satisfaction increases, productivity and efficiency increase, costs decrease, and service and process scalability are improved. Service transition product documentation servicenow. However, it should be noted that the itil configuration management process is. Web help desk an industry favorite that makes ticket management easy. In it service management itsm, one example of this might be software licence compliance. Release management process is responsible for successful deployment. The configuration management database cmdb is a main component of the.
The program manager should use configuration management to establish and mature the technical, functional and acquisition program baseline throughout the acquisition and system life cycle. The essential guide to itil framework and processes. The service asset and configuration management sacm is one of the main processes under service transition module of the itil best practice framework itil service asset and configuration management itil sacm is a combined process made up of two different and implicit processes. Find answers to questions you have when implementing itil to improve your it service management. Formal inspection and verification to check whether a standard or set of guidelines is. There are a ton of definitions, but well limit it to the most important ones for a basic functional understanding of the itil asset and configuration management.
763 639 775 1451 342 970 157 53 1336 1250 1448 1409 1369 803 118 1499 1499 1313 385 1435 1151 1538 632 1242 112 360 487 961 1147 113 1308 149 1038 723 395 816 1496 1071 400 633 1234 1363